Sounds Like Someone I Know

Have you ever picked up the phone and someone says something and from what they say and the sound of their voice, you think you know who it is? Notice I said think you know.

I had a major f***up yesterday by doing just this and making some smart ass remark, only to find out, of course, that it wasn't who I thought it was, but a public citizen calling me about an issue with my employer's website.

I didn't make some innocuous remark either, I said "what do you want jackass?". Oh my god, the silence on the other end immediately told me I'd made a mistake. I apologized profusely but the citizen was duly outraged and I'll bet I was red as a tomato. Luckily he accepted my apology and I was later able to help him with his issue.

This bothered me for the rest of day and I can gaurantee I won't be spouting off on the phone anymore. Turns out I was the jackass.